By Mary Anne Lee

Undertakers' or funeral directors' job is to make preparations for funeral services and other related needs and requirements. Mentioned below are some of the essential skills and qualifications that undertakers should possess to rise in their profession.

Since an undertaker's services may be required at any time of day or night, the person venturing into this profession should be willing to be on call at all hours. This is primarily an outdoors task, which will require him to be outside the office for most of the time.

An undertaker must be an excellent communicator and a good listener. With clients hailing from so many religions, traditions and cultures, he must be able to communicate with and handle each one of them efficiently. He must be compassionate and should understand others' feelings. As an undertaker, he is also required to comfort the family in time of grief, and he must not allow pain or sorrow to cloud his abilities.

Undertakers must be dignified by nature and practise seriousness, but must not look gloomy or morose, as this may heighten the grief of the family and friends of the deceased person.

By nature, undertakers should not be narrow minded. They should be ready to respect the traditions and beliefs of all communities and must be learned in this field. As different people follow various funeral rites and rituals, it is advantageous to have knowledge of these.

Excellent management and the ability to organise are essential skills an undertaker should possess. Making preparations for critical services like flowers, hearse etc will entail cooperation with a lot of providers and will require leadership and guidance abilities.

An undertaker should be proficient in legal matters and should know the legal formalities to be followed, or the necessary approvals required from the State authorities before conducting funeral services. He will need to be fully aware of procedures to be followed with respect to collecting death certificates or claims for insurance.

Finally, an undertaker must know driving and should possess a valid driving license, as he may have to drive vehicles to transport the deceased.

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