Even though it always seems like a good idea to hire more employers to add to your ranks, maintaining a relationship with the best employees in a collections agency is key. It has become a recent trend that tenured collectors are now requesting to work at home.
It might be a smart move to accommodate for them considering that their commissions have been lower as of late, and the stress of the commute or a need to spend more time with family may drive your best collectors away.
Work at home programs have not become an every day thing yet, however there are a few agencies that are making exceptions for certain debt collectors. Typically these collectors are the best at what they do and may work from home a few days a week.
The way that working at home operates is simple. Generally, the debt collector is set up with a computer that has the capacity to access the computers at the office and they are given designated phone equipment to use. The beauty of it is that everything the collector does can be monitored still, as if he or she was working in the call center itself.
But before you start to send employees to work at home, it is imperative to assess the good and bad qualities of each collector. But studies have shown that if a collector is a good candidate to work from home, they will be more productive, take fewer breaks, and without social interaction with other employees they can focus on the job itself.
There are still a great amount of issues that need to be addressed when one considers working at home. First, there are potential data security performance control and data security issues. Also, keeping in mind of all of the recent legislation impacting the collection industry, it is not probable that we will know of many formal work at home programs anytime soon. Yet experts believe it is not good to alienate the best workers who are inquiring about work at home. They predict that we will see more collection agencies allowing collectors to work from home within the next five years.
It might be a smart move to accommodate for them considering that their commissions have been lower as of late, and the stress of the commute or a need to spend more time with family may drive your best collectors away.
Work at home programs have not become an every day thing yet, however there are a few agencies that are making exceptions for certain debt collectors. Typically these collectors are the best at what they do and may work from home a few days a week.
The way that working at home operates is simple. Generally, the debt collector is set up with a computer that has the capacity to access the computers at the office and they are given designated phone equipment to use. The beauty of it is that everything the collector does can be monitored still, as if he or she was working in the call center itself.
But before you start to send employees to work at home, it is imperative to assess the good and bad qualities of each collector. But studies have shown that if a collector is a good candidate to work from home, they will be more productive, take fewer breaks, and without social interaction with other employees they can focus on the job itself.
There are still a great amount of issues that need to be addressed when one considers working at home. First, there are potential data security performance control and data security issues. Also, keeping in mind of all of the recent legislation impacting the collection industry, it is not probable that we will know of many formal work at home programs anytime soon. Yet experts believe it is not good to alienate the best workers who are inquiring about work at home. They predict that we will see more collection agencies allowing collectors to work from home within the next five years.
About the Author:
Mallory Megan works for a debt collection company. Also she writes articles on business and finance, consumer spending and collection agencies.
